FAQ

Returning Your Order

If your purchase is not quite what you’re looking for, you’ve got 15 days from when you received your order to have your items sent back to us for an exchange or refund.

Over The Moon must authorize all returns. We kindly ask that you do not send your return using a personal shipping label.

Please request a label from us by emailing [email protected] so that we are able to track your package, making your return faster and smoother.

Please note our Return Policy Items should be returned new, unused, and with all the tags still attached.

Returns that are damaged, marked, or altered will not be accepted and will be sent back to the customer.

Any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

Please notify [email protected] if any of your purchases have been delivered without tags. You’ll need to request a return before sending your items back to us.